Frequently Asked Questions

Does Intent Events have a physical shop to view the items?

No, all items are in storage until needed for an event. Most items are able to be viewed on the websites Hire Catalogue page. If you would like further information on an item or a photo emailed, or if you would like to book an appointment for us to attend the location with you and discuss what options we have and styling ideas please contact us via email.

Can you help with set-up and styling?

Absolutely, we are happy to assist with everything from planning and styling, through to set-up and co-ordination on the day. Please discuss this option with us to negotiate your needs.

How far will you travel to deliver for an event?

A rough catchment outline is North to the Sunshine coast, West to Toowoomba, and South to the Gold Coast.

Can I hire items for longer than the 3 day hire?

Yes, all items can be hired for longer at an adjusted price. For example the Bell tents are often perfect for a festival style event that may be a week in duration.

Do you accept Credit Card?

No, payment is via bank transfer and the details of which can be found on the both the quote and  invoice you receive from us.

Do you offer discounts and packages?

Both discounts and page prices are available upon negotiation.

What is the booking process?

After your initial contact and checking that the items are available on your chosen dates, we will provide you with a written quote and Terms and Conditions page.

This quote is valid for 7 days, within which time if you wish to go ahead with the booking there are bank details on the quote to transfer the required 50% deposit, then forward the signed Terms and Conditions to lock in your items.

The remainder is then due 14 days prior to the delivery date of the event.

Can I add items to the booking after the deposit has been paid?

Yes, as long as the items are available on that date you can continue adding to your booking, and a new quote will be issued for the additional items and will require the same deposit and final payment process as above.

What are the delivery / set-up options?

DIY hire – we will deliver the items the day before your event, as long as there is a secure location to store them overnight, for you to set-up as required on the event day and pack down back into storage for us to pick-up the next day.

  • If there is no storage facilities we can negotiate same day delivery and pick-up; this may incur additional fees.

With any canvas shade tents, these are not able to be DIY erected. The day prior to the event we will setup any shade tents, and place the large items in location.

Full set-up service – working within the event venue’s specifications, on the day prior to your event we will set-up up all required items, return on the day of the event and finish off with the smaller items and soft furnishings. This may include decorations, flowers and signage. The following day we will return for the pack down.

Full service set-up costs will vary upon the extent of styling and coordination involved, as well as the number of items hired. Please contact us regarding package discounts.

Can I choose the set-up time?

We will endeavour to work as closely to your event schedule as practical, however we do work on a first come first served system.

Can I have a canvas shade tent put up anywhere?

Well will attempt to put up our structures as close to where you require them, however there are factors that need to be considered in its placement. Such as ground surface, space available, overhead issues (powerlines, trees etc), underground issues (water pipes, electrical lines etc).

Once we receive your booking deposit and date confirm, we request that you forward a photo of the location (if close enough we are happy to complete a site ‘walk through’) to evaluate any possible problems.

  • If your event is to be held in public or council facilities it is the hirer’s responsibility to organise the necessary permits – unless we are functioning as your wedding / event planner then we will take care of everything on your behalf.

What size canvas tent will I need?

The answer to this questions is dependent on many variables and we recommended either an email or phone call to us to discuss what the event is, the number of people, the location and the type of catering involved to ensure the correct sized tent.

Do I need event insurance?

It is recommended, as it covers you against extreme weather conditions, cancellations or postponement costs, as well as any loss or damage to the hire items, whilst in your care.

What happens if the weather is bad on the day?

We will attempt to do everything within our scope and find options to suit to make your event happen, however the weather is out of our control so unfortunately we do not offer a refund if its ‘washed out.’ This is again why we recommend event insurance.

Do you charge a bond?

Yes, this amount varies with the particular items and quantity of items on hire.

The amount of the bond will be refunded in full one week after the event, into the account you nominate.

Possible delays to this refund may include; not all items being returned or ready for pick-up on arrival at the venue with the other items, items being damaged and awaiting a quote on their repair, items heavily soiled and needing professional cleaning. These are an example of why there may be a delay in the bond refund or a reduced amount refunded. There may also be extra charges if there is more than one trip needed to pick up items after the event.

If the bond does not cover the damage and /or replacement of a hire item there will be an invoice forwarded to the hirer to recover the replacement costs involved.

What if an item gets damaged, broken or lost?

Please contact us as soon as practical, with a clear outline of what has happened to the item. After your event an inventory of the items and their condition will be completed. The cost for any items to be repaired or replaced will be invoiced to the hirer. Again event insurance is recommended for this purpose.

 

 

Get in Touch

To find out more or to request a quote please get in touch by filling out the form below. If you have a particular question and you can’t find the information you require please call use on 0423 017 148.